Farhan has an extraordinary ability to plan his customer strategy and roll it out with the power and confidence of a motivational speaker. He always makes decisions through a customer lens, with an authentic passion to delight his customers. He listens with intent, engages others to realize their goals, respects every stakeholder in the room and is able to have some fun in the process.
Vice President, Customer Success
Farhan is one of the best listeners I know, and has that rare and valuable combination of soft skills, technical and business background. When we needed to move fast without all the answers, Farhan would move fast. That said, he is thoughtful and collaborative, and takes the time necessary to understand the problem, then is rock solid in his delivery of solutions that fit the need. He set up structures and processes in our operations— whether it was reports, workflows, practices or approaches-- that are still in use and highly valued today in our organization.
Farhan had a huge hand in scaling our BI team and operations. He helped with all aspects of our growth, including our hiring practices, employee onboarding and enablement, how we use our tools to drive efficiencies in our work, and most importantly, he helped design and re-design many of the processes our teams use to work with each other and our customers. Another area Farhan helped tremendously was putting into practice programs to improve the overall culture within our team.